Dental Practice Management Services
Nova handles many of the day-to-day business back office needs of dentists and their teams, so they can focus on the joys of taking care of patients, not paperwork. We fuel dental practice management success and profitability thanks to helpful services that enable dentist office teams to grow within their profession and deliver top patient care for the communities they serve.
Human Resources
Our goal at Nova is to be the best place to work in the dental industry. We understand the importance of attracting and retaining the right people. Great people create great cultures and great cultures create great customer experiences.
Company values, training, benefits, compensation, payroll, compliance, everything you need so your practice can thrive.
We help build those human relationships that improve performance and create dental leaders. Join Nova and benefit from a team ready to help you make the right decisions, retain the best talent, create opportunities for career growth, and avoid the bureaucracy our industry is known for.
Recruiting
At Nova, facilitating effective dental talent acquisition is a critical aspect of our services. We recognize the significant impact on revenue and efficiency when a dental practice is short-staffed. Our dedicated team members, serving as brand ambassadors, actively seek out top-tier talent, highlighting the unique strengths of each practice within the Nova network. Many dentists delegate various stages of the recruitment process to us, entrusting Nova with the task of identifying and initially evaluating suitable candidates for their review. Our support is always tailored to individual needs, with our experienced recruitment team on hand for all dental roles, assisting in the interview process as required. Discover the benefits of having a resourceful team to streamline your hiring process.
Legacy Planning
Most dentists don’t retire immediately after partnering with Nova. But all of our dentist partners will eventually transition. Nova helps make the retirement transition graceful for dentists, staff, patients, and everyone you love.
You’ll be a part of the dentist replacement process to ensure your team, brand and community continues to thrive.
Billing & Collections
Nova efficiently and precisely handles billing to insurance companies and third-party payers, always adhering to the highest standards of accuracy and integrity. We ensure that payments are posted correctly as they are received, and in cases of non-payment, we diligently follow up with resubmissions and appeals. Our commitment is to streamline this process, ensuring you receive timely and accurate reimbursements.
REVENUE CYCLE MANAGEMENT
Nova plays a pivotal role in enhancing revenue by negotiating improved fee arrangements with payers, ensuring that each dental practice benefits from the optimal payer mix and a competitive fee schedule.
We take charge of ensuring that dentists are properly credentialed with insurance plans, while also alleviating the common staff challenges associated with dealing with insurance companies. Our leadership in the dental field extends to streamlining the revenue cycle process and delivering training based on industry best practices.
Collaborating closely with onsite staff, our dedicated team delivers lasting solutions aimed at increasing net revenue, reducing adjustments and write-offs, and minimizing the days accounts remain receivable. At Nova, we empower dental practice teams to work more efficiently and effectively.
Information Technology
Understanding that technology can often be a significant source of frustration for dental practices, Nova offers a solution to alleviate these challenges. The considerable costs associated with maintaining up-to-date technology and employing managed service providers can be overwhelming. To address this, every practice within the Nova network is provided with a dedicated, single point of contact for all IT needs. This ensures that our partners can rest assured knowing their technology requirements are expertly managed. Additionally, our partners benefit from the collective buying power in negotiating managed IT services. With Nova, experience the ease and confidence of having dedicated, proficient IT support tailored to your practice's needs.
Accounting
Recognizing that accounting is a critical yet time-consuming aspect of dental practice management, Nova provides a streamlined solution to this challenge. Many dental managers find daily bookkeeping, reporting, and vendor management to be tedious tasks. To alleviate this, Nova assigns a dedicated staff accountant to each practice, allowing dental professionals to concentrate on their passion: patient care. Our support is adaptable, covering bookkeeping, auditing, and other crucial office tasks that directly affect profitability. The Nova accounting team is committed to understanding every facet of our partners' practices, including vendor relationships, ensuring timely access to information and prompt bill payments. Our aim is to relieve dental practice leaders of cash flow concerns, offering them the peace of mind that comes with having an accounting team deeply invested in their success.
Marketing
Every dental practice within Nova's reach is paired with a dedicated marketing manager to address their specific needs. Our doctors and their office teams gain a collaborative partner in marketing, helping to build and strengthen their local brand presence. Nova offers extensive support that spans from marketing strategy formulation to executing social media and advertising best practices, enhancing patient retention, initiating new patient outreach programs, and much more. Each practice benefits from our marketing expertise, working in tandem with their internal team to focus on tools and strategies that drive their growth and success objectives.
Business Analytics
Dental partners gain a significant advantage with Nova Insights, our proprietary cloud-based analytics platform. This tool empowers practices to assess performance across various domains, including operations, marketing, finance, and HR. A common challenge for dental practice owners is the effective gathering and analysis of data. With Nova Insights, dental leaders can make well-informed decisions regarding production, collections, budgeting, payer mix, accounts receivable, new patient referrals, practice expenses, employee turnover, staff compensation, and more. The platform's customizable dashboards enable practice managers to create tailored reports and compare key performance indicators, providing clear insights into what strategies are effective and how best to achieve their objectives.
Operations
Understanding the multitude of roles that dentists and their staff undertake, which can often detract from patient-focused care, Nova provides access to subject matter experts for managing business and operational tasks. However, we firmly believe in choice and flexibility. Our management approach is service-oriented, offering a range of support services tailored to the everyday needs of a dental office. We are also equipped to train existing staff in enhancing their management skills for these tasks. With Nova, every practice is paired with a collaborative partner, ready to assist in operational needs and facilitate growth.
